Natterly has all the features and tools that you could wish for.
The easier it is for your team to chat with your customers, the better experience you'll provide for them. Natterly provides all the tools you need to be available when you need to be.
Help your customers quickly and effectively using our intuitive chat UI.
Get information about your visitors location & environment right in the interface.
Easily manage multiple chats and get notifications when your customer responds.
Access your user's name, account number, or anything else. Without even asking.
Provide the best possible support by tracking your visitor's progress through your site.
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There's nothing worse than having a chat window that sticks out like a sore thumb. Natterly provides you with fine grained control over exactly how it looks when you put it on your website.
You can pick exactly the right colors to match the colors your already have on your website. We've even bundled a collection of predefined color schemes that look great everywhere!
Every bit of text in the ChatBox is customizable. You can edit all of the text in the ChatBox to match the voice and tone of your brand, or even change the language.
You have the power to define how your ChatBox should behave through our extensive customization settings. Choose to allow offline chats, send transcripts to your visitors, and so much more.
To be anonymous or not to be anonymous...
Another option you can configure is whether or not your visitors need to provide their details before they can chat. If you choose to allow anonymous chats, visitors can be assigned a random animal to both help with identification and provide a nice little talking point to begin your conversations with new leads.
Check out the animals on the right, these are just some of the fun personalities your anonymous visitors might adopt.
If you're a developer or want to do some deep integration with Natterly, you're going to love the tools we have available for our developer friends.
Keeping track of everything that you and your team say to your customers is great for training & compliance and Natterly keeps every chat you have safe for you to view at any time.
As well as for you, customers can also receive a copy of their chat by e-mail after their chat is completed. They simply need to opt to choose it after the chat is finished.
Natterly presents you with a list of people who are actively browising your website. You'll see the page they're currently on, previous pages as well as any previous chats you might have had with them. You'll also get information about their country, location & time zone to make sure you greet them appropriately.
Natterly keeps track of stats from all over the chat platform and presents them to you in an easy to view format through the admin web interface. With these you'll never be far from having your finger on the pulse at all times.
Keep track of unhappy or dissatified customers with the built-in chat rating system. After each chat, your customers will be asked for a rating between 1 and 5 stars. You can use this information to identify team members with excellent ratings (or the opposite!) and ensure unhappy customers can be followed up with in an appropriate manner.
Natterly's see the future shows you exactly what your customer is typing before they even press send. You can preempt their questions and be ready for an answer in super quick time. They'll think you're a magician!
If you're not sure of the answer to a question or just need further information from another member of your team, they can easily post an invisible message to your chat. You'll see it as normal but your visitor will be none the wiser.
Natterly can be configured to work across multiple sites & departments from a single account. Your team can chat with visitors from anywhere from a single app.
You can configure Natterly to allow chats from certain countries and you can even block individual IP addresses from starting new chats with you if needed.
If you have any questions whatsoever we're here ready to answer them. You can jump on a live chat or drop us an e-mail. Just hit the contact us link up top.