Clicking the Text & Language tab in your site settings will allow you to customise a large number of pre-defined text options that will be displayed to visitors in certain scenarios.
If nothing is entered in a specific text box, the default content will be displayed to you in grey.
Initially, you'll be able to change a number of text elements for the ChatBox:
- Welcome Title - This is the initial welcome message displayed to the visitor when they first open the ChatBox.
- Welcome Text - This is the initial text displayed under the title when the visitor first opens the ChatBox.
- Welcome Text (when offline) - This is the initial text displayed under the title when the visitor first opens the ChatBox, if all agents are offline and offline chats are enabled for your site.
- Reply Time (less than 60 seconds) - A description of how long it usually takes messages to be replied to, when the average first response time is less than 60 seconds.
- Reply Time (less than 5 minutes) - A description of how long it usually takes messages to be replied to, when the average first response time is less than 5 minutes.
- Reply Time (less than half an hour) - A description of how long it usually takes messages to be replied to, when the average first response time is less than half an hour.
- Reply Time (less than an hour) - A description of how long it usually takes messages to be replied to, when the average first response time is less than 1 hour.
- Reply Time (more than an hour) - A description of how long it usually takes messages to be replied to, when the average first response time is more than 1 hour.
- Enter name - This text is displayed to the visitor as a prompt to enter their name before starting a chat.
- Enter e-mail address - This text is displayed to the visitor as a prompt to enter their e-mail address before starting a chat.
Additional elements can be configured after:
- Visitor details submit button - This is the text for the button displayed to the user to click and start a new chat.
- Select a department - This text will be displayed to choose a department if this is required to start a chat.
- Placeholder text for message input - This appears in the message input box when no message has been entered.
- Header Text - This text is displayed at the top of the ChatBox once a chat has been started.
- Full Screen Tooltip - This tooltip is displayed when the full screen button is hovered over.
- Close Full Screen Tooltip - This tooltip is displayed when the close full screen button is hovered over.
- Minimize Tooltip - This tooltip is displayed when the minimize button is hovered over.
- End Chat Tooltip - This tooltip is displayed when the end chat button is hovered over.
- Close Tooltip - This tooltip is displayed when the close button is hovered over.
- End chat confirmation title - This title is displayed to ask the visitor if they wish to end their chat.
- End chat confirmation text - This text is displayed below the title asking the visitor if they wish to end their chat.
- End chat positive button - This text is displayed on the end chat button.
- End chat negative button - This text is displayed on the cancel button.
- Chat ended message - This text is displayed to the visitor when their chat has been ended.
Finally, you'll be able to configure some additional text elements for ratings and transcripts:
- Placeholder for e-mail address - This text is displayed to the visitor when their chat has been ended, prompting the user to enter an e-mail address to receive a transcript.
- Send transcript button - This text is displayed on the button to the visitor that prompts them to send a transcript to their entered e-mail address.
- Rating Question - This text is displayed to ask the user to rate a chat out of 5 stars.
- Rating Confirmation Text - This text is displayed after the visitor has rated a chat.
- Tray text - This text is displayed in the tray (or tooltip on badge style).
- Tray text (when offline) - This text is displayed in the tray (or tooltip on badge style) when offline chats are enabled and nobody is online.
- Tray text (when minimized) - The text displayed in the tray (or tooltip on badge style) when it has been minimized.
